FAQ

Tesla questions

The short answer is YES. Our Teslas offer a generous range that easily covers a full day’s exploration around Maui. Plus, with the island’s numerous EV charging stations, you can conveniently top up if needed. Rest assured, an EV from Maui EVs provides more than enough range for all your Maui vacation plans. For detailed information, please refer to our Driving Around Maui page.

No, we want to make sure you enjoy every second of your vacation! However, we do request that you return the vehicle with at least 25 miles of range left. This will ensure that we can safely get you to the airport and get us back to the office after the return (if you choose our office drop off service). If you return the vehicle with less than 25 miles of range, then you may need to find alternative transportation to the airport.

Your Tesla should be equipped with a map accessible from the vehicle touchscreen. You can use to map to find suitable charging stations around the island. We also provide a map from Plugshare on our charging stations page, as well as a list of hotel charging stations.

Your vehicle charge time will vary based on the type of charger you use (ranging from 3 miles per hour of charge to 200 miles per hour of charge). Here is a nice comparison of different charger types and how many miles you can expect to get for each hour of charging.

Our Tesla Model 3 can go up to 272 miles (437 km) on a single charge, and our Tesla Model Y can go up to 303 miles (487 km) in a single charge. 

You can reach many of Maui’s most popular destinations on a single charge, and thus many of our guests will not need to charge a single time during their vacation! However, the answer to this question largely depends on how much you plan to drive. Though don’t worry if you do need to top up, Maui has a ton of conveniently located charging stations.

Absolutely! At Maui EVs, we understand the importance of keeping your Tesla charged and ready to go, which is why we provide the necessary charging adapters for your convenience – and it’s all on the house!

  • J1772 Adapter: This adapter is included with each rental as our standard. It‘s compatible with ~75% of public charging stations on Maui, ensuring your exploration of the island is unhindered.
  • CCS Adapter: Crunched on time? We offer a CCS adapter for faster charging (though usable at fewer stations). This adapter is included as well (free of “charge”) in each of our rentals.
  • Mobile Connector: To offer you the utmost convenience, we also provide a limited stock of mobile connectors on request. This adapter allows charging from a standard wall outlet, adding about 5–6 miles of range per hour. It‘s perfect for overnight charging while you rest for the next day’s adventures.

Rental questions

We’ve created a dedicated page to provide some information on the wildfires and their impact on Maui and Maui EVs. In summary, we’re thankful that Maui EVs was not directly affected and we remain open for business. We deeply appreciate the community’s support during these challenging times. If you’re in a position to help, we kindly ask you to consider donating to aid the recovery efforts on our beautiful island.

Please check out our renting from us overview page to see just how easy our rental process is!

The easiest way to change your reservation details is to reply back to your reservation confirmation email with your request. You may also contact us. To speed up the process, please include your reservation number or any details about your reservation in the request.

Yes, we do! At Maui EVs, we’re all about aligning with your travel plans, which is why we offer early morning and late night reservations. For these out-of-hours bookings, our contactless pickup service ensures your Tesla is ready whenever you arrive.

This service does include a small additional fee. It covers the extra steps we take to ensure your vehicle is prepped and waiting for you, no matter the time. This small fee helps us maintain our high standard of service and convenience, allowing you to embark on your Maui adventure without delay, whenever you arrive.

  • Full refund provided if reservation is canceled more than 48 hours before pickup.
  • 50% refund provided if reservation is canceled between 48 and 24 hours before pickup.
  • No refund available if reservation is canceled within 24 hours of pickup. This is due to the logistical challenge of re-renting the vehicle on short notice.

We understand that plans change in life and when they do we make it easy to cancel or change your reservation. Simply reply back to your reservation confirmation email or contact us with your reservation details and we’ll take care of the rest.

Currently, due to insurance reasons, we are only able to support customers from the US and Canada. However, we are always looking to expand our services. If you’re from a different country and interested in renting a Tesla from us, please do get in touch. Your feedback helps us understand demand and work with our insurance provider to broaden our coverage in the future.

Absolutely not. At Maui EVs, we pride ourselves on our clear, upfront pricing. The initial quote you see is the final cost, no surprises. Do note that parking fees (when selecting contact-free pickup) and vehicle charging costs aren’t included. Also, if the rental agreement isn’t upheld (for instance, if the car is damaged or returned late), additional fees may apply as per our terms.

  1. Make sure everyone is ok and contact emergency medical services if necessary
  2. Call 911 to file a police report
  3. Collect the insurance and drivers license information from the other party involved
  4. Contact us and we’ll assess the situation and come up with a plan to move forward

Please, contact us if there is any vehicle issue whatsoever or suspected issue.

Depending on the situation, a flatbed truck may be required to tow the vehicle. When you contact us, we will arrange to have the vehicle towed with our towing partner if necessary. Please do not arrange any towing on your own as a flatbed truck is required to ensure the Tesla is not damaged.

Yes. We are proud to offer top of the line safety seats and boosters that are available to add-on to your reservation. We also have details on the best seat choice for your child when you get to the features on our reservation process.

The law in Hawaii regarding car seats is: “Hawaii law requires children under the age of four to ride in a child safety seat and children ages of four through seven to ride in a child safety seat or a booster seat when traveling in a motor vehicle. The driver will be held responsible for compliance with the law.”

To rent with Maui EVs, you must be at least 25 years old due to our insurance requirements.

Absolutely! However, due to a quirk in our reservation system, you won’t be able to book directly online. Please contact us directly with your reservation details, and we’ll ensure your reservation is set up correctly for your trip.

Probably, we’ve made such arrangements for cruise ship customers in the past. Please share your overnight parking needs with us, and we’ll strive to accommodate you on our lot or suggest other options!

For your safety and to protect the vehicle from damage, you are not allowed to drive off road, and on specific roads designated in the rental agreement that are considered hazardous. For your convenience the relevant section of the rental agreement is below:

“The rented vehicle may only be operated on authorized, paved roads and Client is strictly prohibited from driving the rented vehicle on unauthorized or unpaved roads such as the ‘back side’ of the road to Hana or any area beyond the Kipahulu region of Haleakala National
Park. Client is specifically prohibited from driving the rented vehicle on the section of Highway 31 known as the Piilani Highway that is beyond the Kipahulu area counting down from mile marker 38 which travels the southeast side of Maui towards Ulupalakua and the Kula Highway (Highway 37), as well as any unauthorized or unpaved roads of the Kahakuloa area”

Note: You can drive the road to Hana along the traditional paved road, just not the back side.

Absolutely! Driving the iconic Road to Hana is one of Maui’s most memorable experiences and we wholeheartedly encourage it. Our Teslas are perfect for navigating the winding, scenic route starting from Kahului and proceeding clockwise to Kipahulu (and back the same route), offering about 63 miles of awe-inspiring views and natural wonders.

Please take a look at the image below for a clear illustration of the suggested route. However, for your safety and in line with our policies, we kindly request our customers to avoid the ‘back side’ of the road to Hana, also known as the stretch from Kipahulu to Ulupalakua. This section of the route can be quite hazardous, and our top priority at Maui EVs is ensuring your journey is safe as well as unforgettable!

Yes. If you have a large party we will make multiple trips to pickup your party and ensure everyone arrives safely at the office. We also offer a contact free pickup option (available for a small fee) if that is more convenient for you.

At Maui EVs, we understand the need for flexibility on your vacation. We allow one additional driver for FREE with each rental. To include an additional driver:

  1. Select one ‘Additional Driver’ under the ‘Features’ section (step 2) on our reservations page.
  2. Input the additional driver’s information on the ‘Customer’ information page (step 3).

The additional driver must provide proof of insurance or purchase our Additional Liability Insurance (ALI) for the rental duration. If you forgot to add an additional driver during the initial reservation, don’t worry. Just reach out to us, and we’ll help you update your reservation.

Yes, absolutely! At Maui EVs, we want you to explore the beautiful island of Maui without any limitations. That’s why all our Tesla rentals come standard with unlimited miles. Unlike many other car rental companies, we don’t believe in charging you extra for the miles you drive. So, whether you’re planning to drive the scenic Road to Hana or explore the stunning landscapes of Haleakala National Park, you can do so without worrying about any mileage restrictions or extra fees. Enjoy your Maui adventure to the fullest with Maui EVs!

While many credit cards do offer collision damage insurance, it’s important to note that we require proof of liability insurance for our Tesla rentals. Your existing car insurance from most states should cover this. If you don’t have car insurance or if you’d like more coverage, we offer Additional Liability Insurance (ALI). You can add this when you make your initial reservation with us. Mahalo, and drive safely in Maui!

At Maui EVs, we are committed to providing exceptional customer service that goes above and beyond your expectations. Our focus on the environment is matched by our dedication to ensuring your satisfaction with every aspect of your rental experience. If anything goes wrong during your rental, contact us as we are always available to address any concerns and make it right. Your satisfaction is our top priority, and we strive to make sure that you have an unforgettable vacation in Maui.

Have a question that we didn’t answer (or a comment/suggestion)? Please, feel free to contact us, and we’ll do our best to help (and probably put it up here to help others out as well)!